We value our customers and your full satisfaction is important to us. This is why we have devised a hassle-free return and exchange policy.
If you received your item(s) and do not love them...
1. Reach out to us via email (email@example.com) and let us know what the issue is.
2. A member of our Customer Service team will instruct you to send the item to our office and provide the specific address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs cannot be reimbursed.
*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).
3. Upon receipt, our Quality Assurance team will inspect the item(s) for wear, tear, and general damage. We also require that the original tag is on the item.
4. Once your return package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. We are only able to refund the credit card used during the time of your purchase. If your postal tracking shows that your return has been delivered to our warehouse but you did not receive your refund within 7 business days, please contact our customer service: (firstname.lastname@example.org).
We suggest using a trackable postage option on returns. Unfortunately, if the package is lost on its way to us, our customer service officers will be limited in what they can do to compensate you.
For international orders, please select an appropriate carrier for the return.
The refund credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
If you have any additional questions or concerns, please don't hesitate to reach us via email at email@example.com.